Resume

Experience

Senior Manager of VIP

Bellagio

Led VIP operations across two flagship lounges, influencing service delivery for the resort’s highest-value guests while leading a 35-person management and agent team.
Built high-performing leadership teams by setting clear expectations, empowering decision-making at every level, and holding managers accountable to both service excellence and financial stewardship.
Led change initiatives through periods of operational transition, aligning teams quickly while maintaining service standards and financial discipline.
Designed and implemented employee incentive programs and engagement initiatives that strengthened team accountability, enhanced knowledge sharing, and improved overall performance.
Served as a primary liaison to C-Suite executives, translating departmental performance into actionable insights across operations, training, and workforce strategy.

Senior Manager of Concierge

Mandalay Bay, W Hotel & Luxor

Led a team of 28 concierge agents, leads and supervisors across Mandalay Bay, W Las Vegas and Luxor properties, ensuring a seamless service delivery.
Owned strategic vendor partnerships across multiple luxury properties, leveraging relationship-driven negotiations to expand transaction volume, strengthen service offerings, and unlock new revenue channels.
Developed and implemented strategic initiatives to enhance Net Promoter Score within the concierge department, presenting progress and outcomes to executive leadership.
Collaborated with fellow departments to launch incentive programs that boosted hotel bookings and revenue while also enhancing team motivation and appreciation.
Implemented innovative digital platforms to elevate the concierge experience for all guests.

VIP Lounge & Butler Services Assistant Manager

Mandalay Bay & W Hotel

Responsible for interviewing, hiring, development trainings and evaluations of all agents and butlers (union).
Reported on arrivals, departures, in house and butler guests to create weekly schedules for both lounge agents and butlers (abiding by union contract when scheduling butlers).
Executed exemplary problem-solving skills in resolving guest issues.
Tracked all financial reporting (cost of VIP lounges and Penthouse lounge, butler gratuities, package reports, etc.) and presented to COO, CFO and VP.
Organized and presented all information regarding NPS scores for highest caliber guests to all executives.

Executive Assistant & Event Coordinator

Fusion Productions

Diligently tracked and maintained executive calendar.
Created contracts for new events, communicating clearly to clients and planners their offer and payment terms.
Coordinated events ranging from 100-1,000 guests.
Managed DJs, MCs and dancers to ensure timeline was being accurately followed. Managed production and creative teams for installations and breakdowns, confirming they have all necessary content and equipment required for each event.

Assistant Buyer

Zulily

Executed e-commerce events from beginning to end – conceptualizing event, building assortment, communicating cross functionally to ensure a successful customer facing event.
Influenced entire merchandising themes cross divisionally; created mood boards featuring event names, color stories, product per category, etc.
Engaged vendors and streamlined processes individually to ensure best practices were being used; presented new buying process for one vendor and grew their account 172% YOY.
Built and headed a new merchandiser growth and development process, allotting time each week for peer teaching.

Intern & Brand Ambassador

Abercrombie & Fitch

Planning and execution of a store specific Instagram that represented the brand and the customer in a cohesive and accurate way
Created content that was interactive with the audience, allowing both customer and employee voices to be heard through this platform
Tracked traffic to Instagram account, research into SEO optimization

Ohio State University

Bachelor's Degree

Fashion & Retail Studies

Entrepreneurial Mindset

Vendor Relations

Teamwork & Collaboration

Creative Planning & Execution

Budget & Product Cost Analysis

Task Prioritization